Are you looking for a modern, feature-rich unified communication (UC) system without all the hassle? Is your current phone system not keeping up with the demands of your business? Do you find your company missing calls, or worse yet sales due to lacking functionality or features? A new Voice over IP (VoIP) telephone system from 3Fold IT may be in order.

IDACOMP is a 3CX partner and we have been helping businesses all over the country with their business communication needs for over a decade. If you’re not happy with your current phone solution, have outgrown your existing system, or are looking for new features; call us today, and let us help you make the right choice.

Slash Costs

With a 3CX business phone system by IDACOMP, your ongoing telco costs will be reduced significantly and so will the cost of buying, expanding and maintaining your PBX.

  • Decrease your phone bill by up to 80%
  • Make free inter-office calls and branch calls
  • Free calls to remote workers with web client and iOS/Android apps
  • Reduce travel expenses and keep remote workers engaged with integrated web conferencing

Apps & Features

3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website or Facebook page with the 3CX Live Chat and Facebook Messenger integration.

3CX Apps for Android & iOS Devices

  • Use your extension from anywhere
  • Benefit from free VoIP calls with your smartphone
  • Save battery life with “PUSH” notifications
  • Enjoy the most progressive Android & iOS VoIP apps in the UC market
  • Benefit from integrated features such as status, web conferencing, instant messaging
  • More info...

User-friendly Web App

  • Multifunctional web app with extensive UC features
  • Work remotely from anywhere
  • Make calls straight from the browser or easily control calls on your IP phone or smartphone with CTI mode
  • Answer incoming customer queries from live chat, Facebook and SMS from a single interface
  • Integrated video conferencing at the click of a button
  • Schedule web conferences and launch ad-hoc meetings
  • Easily view the status of your colleagues
  • Use the Receptionist view to administer calls, then drag and drop calls for a swift call transfer
  • Launch calls directly from your CRM
  • Automatically obtain reports on customer and agent activities
  • Includes Wallboard and Q-Manager view to keep your team informed and productive
  • More info...

3CX Live Chat: Next Level Customer Communications

  • Allow customers to chat, call or meet with you directly from your website
  • Completely free for you and your customers - no additional subscriptions or charges
  • Incoming messages are easily managed from agents’ web clients
  • Easily transfer chats to other team members
  • More info...

Facebook Messenger Integration

  • Integrate your Facebook business page so all incoming messages are directed to the 3CX web client
  • Allow multiple agents to answer customer queries without giving access to Facebook
  • Message forwarding is assigned to specific extensions or queues
  • More info...

Send & Receive Business SMS

  • Send & receive text messages directly from the 3CX web client and smartphone apps
  • Route incoming SMS to specific queues of multiple agents so no message goes unanswered
  • Agents can keep their personal mobile number private
  • Messages are delivered to the same chat interface as live chat and Facebook
  • More info...

Integrated Video Conferencing

  • Free for up to 250 participants
  • Unlimited users regardless of edition
  • Initiate a conference with a single click
  • Dial-in to meetings by phone
  • Remote control assistance for quick & easy troubleshooting
  • Pre-upload PDFs before meetings
  • Easy to use polling tool for feedback
  • More info...

Next Generation Call Center features

With the 3CX PRO and Enterprise editions, you get advanced call center features bundled in at no additional cost. Increase your sales, boost productivity and offer support with 3CX’s contact center technology.

  • Call Center Reporting – user activity, team queues, SLA management and more
  • Queue strategies and real-time statistics – round robin, hunt by threes and more
  • Barge in, listen-in and whisper to agents’ calls for improved employee training
  • CRM integration with popular CRMs – Salesforce, Office 365, Freshdesk and more
  • 3CX CRM API to develop your own CRM integration
  • Live Chat with your website visitors and offer real-time support
  • More info...

Security & Backup

When it comes to VoIP security, 3CX and IDACOMP set the standard. 3CX’s inbuilt security features have been exclusively developed to protect your PBX system from attacks and IDACOMP’s extensive experience with VoIP phone systems and network security ensure your phone system is deployed following best practices for security and reliability.

  • Increased secure web server configuration
  • Automatic detection & blacklisting of SIP Attack tools
  • Global IP deny list automatically updated for participating PBXs
  • Traffic to 3CX apps is encrypted via the 3CX Tunnel
  • Voice traffic is encrypted via SRTP
  • Automatic generation and management of SSL certs
  • Revolutionary VoIP Security with A+ rating from SSL lab
  • Encryption between browser and the website ensured via HTTPS
  • Limit access to 3CX management console based on IP

Deploy On-premise or in the Cloud: The Choice is Yours

With IDACOMP the deployment of your PBX is straightforward and, most importantly, flexible. You get to choose where to run your phone system and keep complete control of your data; whether on-premise, hosted by IDACOMP, or in your own private cloud account.

Host with IDACOMP

  • Managed and monitored by IDACOMP for zero hassle
  • Version upgrades and security patches done automatically
  • Includes 24/7 monitoring and daily backups

On-premise Deployment

  • Leverage your existing virtualization environment and virtualize your 3CX phone system on Hyper-V or VMware
  • Deploy on a MiniPC appliance

Private Cloud

  • Select from a range of mainstream cloud providers such as Microsoft Azure, Amazon Web Services, Google and many more